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Terms and Conditions of Supply

Privacy Policy Our Policy

We treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard it. We are committed to both respecting your privacy and protecting it. This Policy explains how we use the personal information that we hold about you, including how we collect, process, protect and share information when you access and use our website (the Site).


By continuing to access any part of the Site, or when providing us with information, you consent to the use and transfer of your personal information in accordance with the terms as set out in this Policy and any changes we may make to the Policy.

Accuracy of your Information

In order to provide the highest level of customer service possible, we need to keep accurate customer information. Should your circumstances, such as name or address change, you can help us by informing us of these changes when they occur.

Important information Questions and queries

If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the personal information we hold, please contact us.

Policy changes

Our Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review our Privacy Policy from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given to us without your prior agreement.

Links to other websites

This Policy only applies to data collected through the Site. We are not responsible for the data policies and procedures or content of any linked websites. We recommend that you check the privacy and security policies of each website you visit.

How we obtain your personal information Information provided by you

Information collected from you via the Site may include personal details you provide (including your name, address, email address, date of birth etc.) and also includes the contents of any correspondence you may send to us.

Information we get from other sources

We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998. You will already have submitted your personal information to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.

When the Site automatically stores information

In order that we can monitor and improve the Site, we may gather certain information about you when you use it, including details about your domain name and IP address (this is your computer’s individual identification number assigned to your computer when connecting to the Internet), operating systems, browser, version and the website that you visited prior to our Site. We may do this by way of a cookie as described in the “How we use cookies” policy.

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may retain your information for as long as legally permitted for business purposes.

Sharing Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services and third parties which we think you may find interesting. Please inform us if you wish to opt out of this service.

Submitting information to our Site

When accessing this Site, you acknowledge and accept that any electronic mail that passes over the Internet may not be free from interference by third parties. Whilst we have taken steps to make our Site and systems secure, we cannot guarantee the confidentiality or privacy of information over the Internet.

You remain responsible at all times for ensuring that viruses do not enter your PC or computer systems and we assume no responsibility in this respect.

Your rights to access personal information

Upon written request and payment of a fee, you have a right to receive a copy of certain information which we hold about you. To obtain this information, please write to us.

Personal details

If you want to order any products from our website, then you will need to provide us with certain details.

You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.

To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases. If any problems arise from these checks, we will give you a call.

We think it is important that you know exactly what personal data we collect from you and how we look after and use it. This issue is very important to us, so we have set out full details in our Privacy Policy.

Your status

By placing an order through our website, you are confirming to us that:

  • You are a consumer and are not purchasing our products for any business purposes;
  • You are resident in Europe or North America; and
  • You are accessing our website from inside of Europe or North America.

How is the contract formed between you and us?

The technical steps required to create a contract between you and us are as follows:

  • You will be guided through the 'checkout' process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the 'back' button.
  • You place the order on our website by clicking the 'order now' button at the end of the 'checkout' process.
  • We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
  • Finally, we will then send you an email to confirm that your order has been dispatched to you (if you have chosen to have your products delivered to you and it is not a 'direct delivery' product). At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order or you have cancelled it - please see Cancellations below).

Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don't worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.

The contract will be concluded in English.

The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.


Where you have chosen to have your products delivered to you, we can deliver your products to you anywhere within Europe or North America.

We will do our best to try and deliver the products to you in accordance with the timescales set out on our website and in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.

We will deliver the order to you at the delivery address you entered during the 'checkout' process.

Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this.

If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.

Where the order was returned you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.

If you have placed a bulk order (10 products or more) we reserve the right to use a specialist carrier to deliver to you. If this is the case, we are unlikely to be able to provide our 'next day delivery' service for any or all the products. For further details, please contact Customer Services.


The products prices on our website are inclusive of VAT but exclusive if they exist, of any local taxes, import duties and clearances. We are not responsible for any such taxes including VAT, duties or clearances which may become payable.

Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognize that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing, we do not have to provide the goods to you at the incorrect lower price.

Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the 'checkout' process.

Discounts and offers

We may run special offers and/or discounts on our website from time to time at our discretion. For details of the terms and conditions of each special offer and discount, please see Promotions Terms and Conditions below. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).

You must return the products with their original packaging unopened.; and the products must not have been used and must be in a re-saleable condition.

Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please note that a small number of products are subject to a collection charge of €40.00 + VAT, applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back.

Retail Finance

My Cosy Baby acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.

PayPal Credit Loan agreements are only available to UK residents over 18, subject to status, terms and conditions apply. If your application for PayPal Credit is successful, you can use the credit granted to pay for purchase today and in the future.

Product Description

Each product is sold subject to its product description which can be found on the particular web page for the relevant product.

Please note the following with regards to all product descriptions on our website:

  • We reserve the right to alter specifications without prior notice. This will not affect any orders for which you have already received a dispatch confirmation.
  • All sizes and weights are given as a guide only and are approximate.
  • A name given to a product is not necessarily representative of its colour, for example, Steel Blue is actually red. If you have a specific requirement or are unsure as to the exact colour, please contact Customer Services.
  • Wood is a natural product and will therefore carry minor imperfections and characteristics such as grain and colour variation and knots. These characteristics are not classed as a manufacturing fault. Manufacturers normally use different grades of wood for items such as cots or beds and therefore the finish can appear differently. Words such as "antique pine" may not mean that the wood is "antique" wood, therefore if you have a specific requirement, please contact Customer Services.
  • Accessories supplied to coordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

Customer Services

If you have any questions or complaints, please email us at

Price Match Policy

Here at My Cosy Baby we want to make sure that it's not just great value for money on our own My Cosy Baby branded products but other branded goods too! We endeavour to always remain competitive on branded goods however, from time to time you may find the same branded product sold by a high street competitor at a lower price - If you do we are happy to uphold a price match claim.

Who do you price match?

High street competitors that trade on a similar or same basis as us, they must have a presence on the high street or similar out of town destination that is freely open to the public and in Europe. Like us they must carry sufficient levels of stock with a good proportion, if not all goods, in stock and available to buy and take away on site.

For example, (but not exclusive); we would price match such high street competitors as John Lewis, Mothercare, ToysRus, Smyths, Halfords, Asda, Boots and Tesco.

Who don't you price match?

We see discounters, outlets and online only businesses as different to us. In many cases they will be operating without even a showroom, collection points or stocked goods, such discounters would also include auction sites, member’s clubs, market stalls or home shopping businesses

For example, (but not exclusive); we would not price match such businesses as Amazon, ebay and

How do I Claim?

Buying online (including mobile site and app):

  • Pre-purchase - If you find an identical item cheaper before you buy, email or click the price match logo/button next to the add to cart link on the page you are buying from. We'll verify the price and send you an authorization email, then once you've purchased the item from My Cosy Baby, let us know your order confirmation number and we'll process your claim.
  • Post-purchase - If you find an identical item cheaper within 7 days of purchasing it from My Cosy Baby, email, with your order confirmation details and the full details of where you've seen the item cheaper.

Buying in-store

  • Pre-purchase - If you've seen an identical product cheaper elsewhere, just speak to a store colleague and show them where you've seen it cheaper, and they'll match that price there and then.
  • Post-purchase - If you find an identical item cheaper within 7 days of purchasing it from our bricks and mortar showroom, pop in-store with your original receipt, show a store colleague where you've seen it cheaper, and they'll refund the difference or email, with your order confirmation details and the full details of where you've seen the item cheaper.

Our customer services team will deal with your claim promptly. Please do make sure that the product is an identical model, and that it's in stock. If you spotted the product in a shop, please provide us with the store name, location and phone number along with the product details and price. The shop or website must be a recognised business and not a private seller or auction site.

Terms and Conditions:

  • Price match cannot be claimed where a product is sold at a different price in our My Cosy Baby store to
  • Applies to Europe and North America only.
  • Applies up to 7 days from date of in-store purchase or from date of delivery if item is purchased online or in-store for home delivery.
  • Applies to all branded items that are in stock with the exception of nappies, baby milk and medicines.
  • Competitor products and service level must be identical (i.e. same name, model and colour, delivery option, warranty/guarantee and lead time).
  • For personal use only (i.e. no trade sales or re-sales). Private sellers and auction sites do not qualify. We reserve the right to limit the price match offer to one of each item per customer, where we believe that products aren't being purchased for personal use.
  • Will not apply if the competitor product is used or damaged, e.g. ex display model.
  • To claim a price match on a linked or bundle deal, the individual items must be identical.
  • We will price match against the total cost of the item, including any delivery charges.
  • Competitors must be authorised European or North American stockists, European or North American registered websites or stores selling products in £ sterling $ euro for distribution within Europe
  • Competitor product must be in stock and available for immediate collection/dispatch and the price must be current.
  • Cannot be used in conjunction with any other discount, promotion or voucher code - either our price match or individual discount, promotion, or voucher code will apply based on whichever discount is greatest.
  • Will not apply if the selected retailer is in administration or closing down.
  • Applies only to the individual promotional price of the actual product, and excludes any overarching or store wide promotions, offers and discounts.

Promotions Terms and Conditions

All promotions including Flash Deals are subject to availability and may be withdrawn or amended at any time. While stocks last. No substitutions can be made.