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We treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard it. We are committed to both respecting your privacy and protecting it. This Policy explains how we use the personal information that we hold about you, including how we collect, process, protect and share information when you access and use our website (the Site).
By continuing to access any part of the Site, or when providing us with information, you consent to the use and transfer of your personal information in accordance with the terms as set out in this Policy and any changes we may make to the Policy.
Accuracy of your Information
In order to provide the highest level of customer service possible, we need to keep accurate customer information. Should your circumstances, such as name or address change, you can help us by informing us of these changes when they occur.
Important information Questions and queries
Links to other websites
This Policy only applies to data collected through the Site. We are not responsible for the data policies and procedures or content of any linked websites. We recommend that you check the privacy and security policies of each website you visit.
How we obtain your personal information Information provided by you
Information collected from you via the Site may include personal details you provide (including your name, address, email address, date of birth etc.) and also includes the contents of any correspondence you may send to us.
Information we get from other sources
We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998. You will already have submitted your personal information to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.
When the Site automatically stores information
How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may retain your information for as long as legally permitted for business purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services and third parties which we think you may find interesting. Please inform us if you wish to opt out of this service.
Submitting information to our Site
When accessing this Site, you acknowledge and accept that any electronic mail that passes over the Internet may not be free from interference by third parties. Whilst we have taken steps to make our Site and systems secure, we cannot guarantee the confidentiality or privacy of information over the Internet.
You remain responsible at all times for ensuring that viruses do not enter your PC or computer systems and we assume no responsibility in this respect.
Your rights to access personal information
Upon written request and payment of a fee, you have a right to receive a copy of certain information which we hold about you. To obtain this information, please write to us.
If you want to order any products from our website, then you will need to provide us with certain details.
You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases. If any problems arise from these checks, we will give you a call.
By placing an order through our website, you are confirming to us that:
The technical steps required to create a contract between you and us are as follows:
Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don't worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.
The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.
Where you have chosen to have your products delivered to you, we can deliver your products to you anywhere within Europe or North America.
We will do our best to try and deliver the products to you in accordance with the timescales set out on our website and in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
We will deliver the order to you at the delivery address you entered during the 'checkout' process.
Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this.
If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
Where the order was returned you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
If you have placed a bulk order (10 products or more) we reserve the right to use a specialist carrier to deliver to you. If this is the case, we are unlikely to be able to provide our 'next day delivery' service for any or all the products. For further details, please contact Customer Services.
The products prices on our website are inclusive of VAT but exclusive if they exist, of any local taxes, import duties and clearances. We are not responsible for any such taxes including VAT, duties or clearances which may become payable.
Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognize that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing, we do not have to provide the goods to you at the incorrect lower price.
Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the 'checkout' process.
We may run special offers and/or discounts on our website from time to time at our discretion. For details of the terms and conditions of each special offer and discount, please see Promotions Terms and Conditions below. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).
You must return the products with their original packaging unopened.; and the products must not have been used and must be in a re-saleable condition.
Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please note that a small number of products are subject to a collection charge of €40.00 + VAT, applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back.
My Cosy Baby acts as a broker and offers finance from a restricted range of finance providers. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.
PayPal Credit Loan agreements are only available to UK residents over 18, subject to status, terms and conditions apply. If your application for PayPal Credit is successful, you can use the credit granted to pay for purchase today and in the future.
Each product is sold subject to its product description which can be found on the particular web page for the relevant product.
Please note the following with regards to all product descriptions on our website:
If you have any questions or complaints, please email us at firstname.lastname@example.org
Here at My Cosy Baby we want to make sure that it's not just great value for money on our own My Cosy Baby branded products but other branded goods too! We endeavour to always remain competitive on branded goods however, from time to time you may find the same branded product sold by a high street competitor at a lower price - If you do we are happy to uphold a price match claim.
High street competitors that trade on a similar or same basis as us, they must have a presence on the high street or similar out of town destination that is freely open to the public and in Europe. Like us they must carry sufficient levels of stock with a good proportion, if not all goods, in stock and available to buy and take away on site.
For example, (but not exclusive); we would price match such high street competitors as John Lewis, Mothercare, ToysRus, Smyths, Halfords, Asda, Boots and Tesco.
We see discounters, outlets and online only businesses as different to us. In many cases they will be operating without even a showroom, collection points or stocked goods, such discounters would also include auction sites, member’s clubs, market stalls or home shopping businesses
For example, (but not exclusive); we would not price match such businesses as Amazon, ebay and play.com
Buying online (including mobile site and app):
Our customer services team will deal with your claim promptly. Please do make sure that the product is an identical model, and that it's in stock. If you spotted the product in a shop, please provide us with the store name, location and phone number along with the product details and price. The shop or website must be a recognised business and not a private seller or auction site.
All promotions including Flash Deals are subject to availability and may be withdrawn or amended at any time. While stocks last. No substitutions can be made.