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We offer a 5-year warranty on many of our products. Our warranty is subject to the following terms:
The warranty is available only when accompanied with the original receipt;
The warranty does not cover parts which are subject to normal wear and tear or fading, for example foam handles, rubber elements of wheels, pneumatic tyres or signs of fabric wear or fading;
If the fault you have reported falls within our product warranty (as described above) then we will (at our discretion) either repair the product or provide a replacement part. My Cosy Baby will provide free replacement parts when needed and cover the postage for the first 6 months from the time the product is registered on our website. After 6 months of registration My Cosy Baby will continue to provide free replacement parts for the remaining warranty period but the customer will be required to pay for the cost of postage. This will be our only obligation for such a fault (but this will not affect your legal rights - please see Your legal rights below)
Some products may come with a manufacturer's warranty. Where it does, we will pass on the benefit of that warranty to you. If you want to claim on such warranty, you will have to contact the manufacturer and follow the instructions or terms contained in the same.
The warranty provided is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
If you think the products are defective, you must return them to us (please see Returns below). If they are defective, then you are entitled to a repair, replacement or a refund (at our discretion). Please note that where you have used the products, we may reduce any refund we give to you to take into account the use you have had of the products since they were delivered to you.
We will process any refund due to you as soon as possible and, in any case, within 28 days of the day that you returned the products to us. We will only refund any money received from you using the same method originally used by you to pay for your purchase.
I've changed my mind and want to cancel -
If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time by contacting us at email@example.com with your receipt/customer number.
After cancelling, if you have already received your products then you must return them to us (please see Returns).
Where you have cancelled your order and you have received the products, we may give you a full refund of the price but there are additional terms that you must meet before we do so, as follows:
In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full minus any applicable delivery/collection charges.
Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products.
If you have any questions or complaints, please email us at firstname.lastname@example.org